• FootFall commentary for w/c 9th May 2016

    FootFall Retail Index – UK National Weekly:
    Change for week 20 (16th May – 22nd May 2016): -2.0%
    Change for week 20 Year-on-Year: -2.8%

    FootFall Retail Index – Retail Park Weekly:
    Change for week 20 (16th May – 22nd May 2016): -0.5%
    Change for week 20 Year-on-Year: -1.7%

    Commentary

    The FootFall National Retail Index is reporting a decrease Week-on-Week of -2.0% and a decrease of -2.8% Year-on-Year. The weekend saw a decrease of -0.8% Year-on-Year. The Year-to-Date trend reports -2.2% compared to the previous week. Furthermore, the figure recorded is worse than last year -0.9%.

    The FootFall Regional Index reports a single region showing an increase in Year-on-Year retail traffic, Scotland +0.4%.  Five regions saw a Week-on-Week decrease, The Yorkshire-Humber suffered the highest Week-on-Week dec

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  • Euros 2016: How to avoid getting benched

    As with any major sporting occasion, the UEFA Euros 2016 will have winners and losers – in football, but also in retail. Prior to next month’s kick-off, we’ve looked back to the 2012 competition to forecast what impact the tournament will have on European retail footfall this summer.

    Once again, retailers and shopping centres are banking on a pre-tournament frenzy, as fans stock up on merchandise, food, and drink. Analysts are forecasting £3bn will be spent in the UK’s pubs, supermarkets, and sports shops, as the British Isles will be represented by four teams for the first time since 1958.

    Additionally, key sponsor Puma is expecting a profit increase of up to 9% globally ahead of kick-off. However, looking across the continent, will this surge in activity last when the tournament gets underway?

    Let’s take a trip back down memory lane and consider what happened last time. What can retailers and shopping centres learn?

    One thi

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  • ShopperTrak and FootFall Announce Retail Industry’s First Global Traffic Index

    CHICAGO, IL – May 11, 2016 – ShopperTrak and FootFall, the two leading providers of consumer behavior insights and location-based analytics, today announced a breakthrough global traffic index. Both businesses are part of Tyco Retail Solutions.

    An industry first, the global traffic index will combine the power of two established solution providers to offer retailers and shopping centers the ability to benchmark performance and understand trends in various major markets around the world. Additionally, the index offers acces

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  • Spotlight on: operations

    Operation managers play a central role in stabilising retail businesses’ policies and procedures across major business areas, including finance, planning and technology. As the key intermediary between head office, visual merchandising, marketing, and site, every challenge they deal with needs to be informed by a good overview of what can be very complex organisations.

    Whether it is new ranges, POS roll-outs, staff training, or store refits, the level of change in retail is increasing. Understanding the amount of change that a store or shopping centre can manage in a given period is critical to operational success. Unfortunately, an ‘accident’ at operations level is likely to be a failed IT implementation or a promotion that is poorly implemented.

    Footfall insights can benefit operational decision makers across many areas, from ensuring smooth roll out of IT across a chain of stores or shopping centres, to managing staff, and even ada

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  • FootFall commentary for w/c 9th May 2016

    FootFall Retail Index – UK National Weekly:
    Change for week 19 (9th – 15th May 2016): +0.9%
    Change for week 19 Year-on-Year: -0.9%

    FootFall Retail Index – Retail Park Weekly:
    Change for week 19 (9th – 15th May 2016): -0.2%
    Change for week 19 Year-on-Year: +0.1%

    Commentary

    The FootFall National Retail Index is reporting a promising increase Week-on-Week of +0.9% and a decrease of -0.9% Year-on-Year. The weekend shows a decrease of -0.8 % Year-on-Year.  The Year-to-Date trend reports -2.2% compared to the previous week. Furthermore, the figure recorded is worse than last year -0.8%.

    The FootFall Regional Index reports five regions showing an increase in Year-on-Year retail traffic, the Eastern region +4.8%, South East +0.4%, East Midlands +1.2%, West Midlands + 0.4% and Scotland +0.6%.  Five regions showed a Week-on-We

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  • How can retailers & shopping centres improve customer loyalty?

    Today’s retail market is highly competitive: retailers and shopping centres face a major challenge in not only attracting new customers but also holding on to existing ones. For years, shoppers have been offered access to cards and special offers in return for loyalty – in fact, nearly three quarters of retailers offer such schemes, and shopping centres are now increasingly making this part of their marketing.

    Yet despite this, 54% of consumers in the UK alone think it takes too long to earn these rewards, while a third regularly forget their cards. With so many retail businesses focussed on offers and schemes, how much do they really know about customer loyalty beyond this?

    Most shoppers return to the same locations again and again, be it their local high street, shopping centre, or out of town retail park. Retail organisations need to be utilising this information to understand their regular customers, what keeps them coming back, and w

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